Is it arrogance or poor business practice? I don't know, but I do know that when you pay for something and 299 dollars is not chicken feed, you expect a little service. When I first set up my website the first thing I found out when it came to SEO was that you needed to submit your site to the Yahoo Directory and dmoz.org. These were supposedly the listings you had to have if you wanted to get high rankings on the major search engines. So I duly submitted my listing paying the 299.00 fee and surely enough seven days later I was listed. Job done, great. I was on my way to that elusive Page 1 ranking. As my business grew and I began to achieve that Page 1 ranking I was aiming for the description and listing I had with Yahoo Directory had become limited. My business had grown geographically as well as expanding in terms of product.